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Terms of Sale

About us
Big Sky is a publisher of books and CDs. Our books are available direct from us and from all good booksellers. Our CDs are available direct from us. Big Sky is a wholly owned subsidiary of Creative Services (Scotland) Ltd. Our registered office is:

Big Sky
Creative Services (Scotland) Ltd Drumderfit
North Kessock
Registered in Scotland Number SC252122

Making A Purchase
Making a purchase could not be easier. Just browse our shop, select which items you'd like and how many and click place order. After you have finished your selection, you will be asked for a few details that we need to be able to satisfy the order.
We accept Paypal as our method of payment online. If you would prefer to order by e-mail or by letter, we will accept payment by cheque.

Shipping and Handling
Delivery charges start at £2 per delivery address, and increase according to the value of your order.
We aim to process your order immediately. An approximate delivery time is 5 - 7 business days for most orders. If you have any questions about a delivery please contact us via e-mail.

Back Orders
If your item is not in stock, we will back order for you and record your purchase as a due. We will e-mail you when the book becomes available to confirm your order. You will always be e-mailed with the option to cancel your order if you would rather not wait.

Tax Charges
Under UK tax law, books are zero-rated for VAT purposes. Prices for CDs are inclusive of VAT where applicable.

Privacy Policy
Big Sky and Creative Services (Scotland) Ltd do not disclose buyers' information to third parties.

Returns Policy
Within 30 days of receipt of your order, you may return any book in its original condition for a full refund. Please note that we cannot pay return postage costs unless there has been a processing error or the book is damaged or defective.

We hope that you will always receive a satisfactory service from us, however should you have any concerns or issues please feel free to contact us by post or e-mail.

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